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Rates & General Information:

Our best rates are always available via our website

You can check availability and prices in any of our hotels or apartments in the orange booking bar above or visit our special offers page for further savings.

For families of 2 adults and 2 children please contact our reservations office.

Opening dates

The Best Western Royal Hotel and the Uplands Self Catering Apartments are open all year.

The Monterey Hotel – Sure Collection by Best Western closes for January to early February. The Norfolk Lodge is open from April to October, for exact dates for each hotel please check availability or contact our reservations office.

Single Rooms

Each hotel has a limited number of single rooms which are available. However, where a twin or double room is used for 'sole occupancy’ meal charges will be reduced accordingly.

Upgrade rooms

We have a number of upgraded room types from our standard rooms. At the Best Western Royal there are Executive rooms, some with a four poster bed, upgraded snack tray and toiletries; Balcony/patio rooms, these contain different bed layouts, balcony or patio access with larger bathrooms. We also have four suites with a separate seating area from the bedroom, coffee pod machine and upgraded toiletries.

The Monterey Hotel has a number of superior rooms. Some of these are larger than the standard rooms and others have direct pool patio access with walk-in showers. All are equipped with iron, ironing board and bathrobes.

Child Rates

Children are accommodated free of charge on all dates when sharing a room with two adults. Infants aged 0 to 2 years receive meals free of charge on same board terms as parents. For children aged 3 to 15 years there is a food charge for the same board terms as parents. 


Meals may be taken in addition to pre-booked board terms and can be booked daily at reception, where menus and prices are displayed.

 A welcome pack is provided on arrival at Uplands Apartments.


No deposit is required to book Flexible rates however, a credit card number will be required to guarantee the booking.

One night's deposit will be charged on discounted semi-flexible rates.


Cancellation terms are shown as part of the on line booking process on our website or Best Western.

In the event of cancellation the following charges apply:

  • Flexible Rates - Up to 48 hours prior to arrival - No charge.
  • Semi-Flexible Rates - One night's accommodation.
  • Offer Rates – Full charge

Our reservations team can explain the rate conditions.


VISA, Mastercard & American Express credit cards are accepted. Debit cards are also accepted.


All local taxes are included in these rates.

Reservations Office Hours

9.00 am to 5.00 pm Monday to Friday the office is closed Saturday & Sunday. The Best Western Royal can be contacted outside of these hours for any last-minute enquiries.

Online booking available 24 hours on this website via the booking bar.

Telephone: 01534 873006


We entered through the car park and up very dated stairs to the new reception area. Staff were very helpful but our impression was of a slightly tired hotel. This continued in the corridor to our bedroom - first floor with a balcony and sea view. The room was spotless, as was the bathroom, but both could do with updating....
Staff in this hotel were wonderful - polite, courteous, professional, and very, very, very helpful. The room and bathroom were very clean. Breakfasts - Full and Continental - had plenty of choice. With a central location - a short walk into St Helier. Guests had the use of the swimming pool and spa at the twin hotel Monteray.
Had a wonderful week at the hotel. We had an apartment. Swimming pool and gardens were fabulous. Apartment was excellent. Hotel staff were friendly and good. Maître di was a bit rude in his attitude and made a few errors towards residents. The hotel needs to update with WiFi. Jersey needs to accommodate the visitors by making the car parking...
Great hotel for all ages, indoor pool is a bonus for bad weather and the staff are very friendly and helpful! Breakfast was good if you liked cooked breakfast, although wish there was more fresh fruit. Had an evening meal there and it was lovely, which was good as the weather was particularly bad that evening and didn't go too...
Stayed here for 4 nights. Very helpful and polite staff in all areas, a credit to the Hotel! The hotel was very nice and comfortable, although a little tired looking, especially the bedroom/bathroom. Furniture was very dated and the curtains etc were rather old and faded, the shower was very difficult to set at correct temperature, however, everywhere was spotlessly...
The Royal to find it get a good map but its actually in a great spot central to St Helier , Good car parking under neath a archway to the side of the royal.the room are big enough clean an tidy our room 203 is one to stay clear of noisy in the mornings as its on a fire door...
The hotel staff were friendly and polite and helped carry our bags to our room. Although there is a lift it is accessed by stairs and so are some of the rooms. Not a problem if you are able bodied. It is part of the querkyness of the layout of the hotel which has been extended and altered over many...
I read good reviews about this hotel and am please to say that they weren't wrong. The hotel is situated about 12-15 mins from town (on St Saviours Road, use La Motte street not the Road tunnel to get into town). Firstly the staff were excellent, very friendly and welcoming and we were given a lovely reception of a cup...
Hotel is about 15 minute walk from the town centre through Millennium Park. Very friendly, attentive & helpful staff. Excellent breakfast with a very good choice. Outdoor pool area very pleasant to use after a day out.
The Monterey Hotel, in St Hellier is situated in a convenient area with just a 10 minute walk to the town and wonderful childrens' park. It had great facilities, excellent food and very friendly members of staff. The bedroom was a good size with a nice ensuite bathroom and and the indoor pool and jacuzzi was a real bonus. I...
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