Book Online

Terms & Conditions:

1. Opening dates

The Best Western Royal Hotel and the Uplands self catering apartments are open all year

The Monterey Hotel closes for January to early February and the  Fort d’Auvergne and the Norfolk Lodge are open from April to October, for exact dates for each hotel please contact our sales office.

2. Single Rooms

Each hotel has a limited number of single rooms which are available . However, where a twin or double room is used for 'sole occupancy’ meal charges will be reduced accordingly.

3. Supplements (per room per night)

Fort d'Auvergne:
£14.00 Sea/Beach View
£21.00 Sea View and Balcony.
The Monterey
£10.00 Superior room
Best Western Royal
£15.00 Executive Room
£20.00 Balcony/Patio Room
£45.00 Suite


Christmas & New Year Programme supplement may apply to certain rates 24 to 27 Dec inclusive and 31 Dec to include Xmas/New Year Programme and entertainment.

4. Child Rates

Children are accommodated free of charge on all dates when sharing a room with two adults. Infants aged 0 to 2 years receive meals free of charge on same board terms as parents. For children aged 3 to 15 years there is a food charge for the same board terms as parents. 

5. Meals

Meals may be taken in addition to pre-booked board terms and can be booked daily at reception, where menus and prices are displayed.

 A welcome pack is provided on arrival at Uplands Apartments.

6. Deposit

No deposit is required to book Best Available Rates (BAR) however a credit card number will be required to guarantee the booking

One nights deposit will be charged on discounted Offer Rates

7. Cancellations

In the event of cancellation the following charges apply:
  • Best Available Rates - Up to 48 hours prior to arrival - No charge
  • Within 48 hours of arrival date - One nights accommodation
  • Offer Rates – cancellation after booking – One nights accommodation

8. Payment

VISA, Mastercard & American Express credit cards are accepted. Debit cards are also accepted.

9. Taxes

All local taxes are included in these rates.

10. Inclusive Travel

We are pleased to be able to quote for your air or sea travel using fully bonded travel companies.
Travel can also be booked on line at our web site

11. Reservations Office Hours

8.30 am to 5.30 pm Monday to Friday and 9am to 3pm on Saturday and Bank Holidays. The office is closed on Sundays.


Lovely hotel in an ideal location. Staff really were very friendly and made for a great stay. Bedroom was tired but very clean with excellent seaview. The bed was incredibly comfortable and linen of a great quality. Food excellent, great choice of menu and wonderful views.
We entered through the car park and up very dated stairs to the new reception area. Staff were very helpful but our impression was of a slightly tired hotel. This continued in the corridor to our bedroom - first floor with a balcony and sea view. The room was spotless, as was the bathroom, but both could do with updating....
Staff in this hotel were wonderful - polite, courteous, professional, and very, very, very helpful. The room and bathroom were very clean. Breakfasts - Full and Continental - had plenty of choice. With a central location - a short walk into St Helier. Guests had the use of the swimming pool and spa at the twin hotel Monteray.
Had a wonderful week at the hotel. We had an apartment. Swimming pool and gardens were fabulous. Apartment was excellent. Hotel staff were friendly and good. Maître di was a bit rude in his attitude and made a few errors towards residents. The hotel needs to update with WiFi. Jersey needs to accommodate the visitors by making the car parking...
Great hotel for all ages, indoor pool is a bonus for bad weather and the staff are very friendly and helpful! Breakfast was good if you liked cooked breakfast, although wish there was more fresh fruit. Had an evening meal there and it was lovely, which was good as the weather was particularly bad that evening and didn't go too...
Stayed here for 4 nights. Very helpful and polite staff in all areas, a credit to the Hotel! The hotel was very nice and comfortable, although a little tired looking, especially the bedroom/bathroom. Furniture was very dated and the curtains etc were rather old and faded, the shower was very difficult to set at correct temperature, however, everywhere was spotlessly...
The Royal to find it get a good map but its actually in a great spot central to St Helier , Good car parking under neath a archway to the side of the royal.the room are big enough clean an tidy our room 203 is one to stay clear of noisy in the mornings as its on a fire door...
The hotel staff were friendly and polite and helped carry our bags to our room. Although there is a lift it is accessed by stairs and so are some of the rooms. Not a problem if you are able bodied. It is part of the querkyness of the layout of the hotel which has been extended and altered over many...
I read good reviews about this hotel and am please to say that they weren't wrong. The hotel is situated about 12-15 mins from town (on St Saviours Road, use La Motte street not the Road tunnel to get into town). Firstly the staff were excellent, very friendly and welcoming and we were given a lovely reception of a cup...
Hotel is about 15 minute walk from the town centre through Millennium Park. Very friendly, attentive & helpful staff. Excellent breakfast with a very good choice. Outdoor pool area very pleasant to use after a day out.

Sign up to our newsletter

Sign up to our newsletter to get all our latest offers and news