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Privacy Notice


Types of personal data we collect

Contact details

Website visitor’s computer details





How we handle personal data

  • We only process your data in the way you would reasonably expect us to.
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website.
  • We keep the information we hold about you to a minimum.

  • Some data you give us may be kept indefinitely.
  • So long as we don’t need your data to meet regulatory requirements, you have a right to be forgotten upon request.

  • Our website does include elements (cookies) that track visitor activities so that we can improve it.
  • We only use cookies that automatically expire at the end of your session on our website.


Data sharing

  • Your personal data is not given to advertisers.
  • Your personal data is never sold.

  • Data is given to law enforcement only when legal process is followed.

  • Affiliates, subsidiaries, and contractors are bound by the same privacy practices.


Justification for processing your data

Types of personal data

How and why we process that data

Legal basis

  • Name
  • Telephone
  • E-mail address
  • Postal address
  • Records and contents of any email, written or telephone communications


You may provide information about yourself by completing paper forms; You may initiate dialogue with us by telephone, email or otherwise; When you call our office, we may collect Calling Line Identification (CLI) information or ask you for a telephone number to call back on.


To correspond with you; To perform our obligations arising from any contracts between you and us and to provide you with any information, products and services that you have requested from us; To notify you about changes to our products or services.

Contracted services,

Our legitimate interests

  • IP address
  • Browser type
  • Operating system
  • Session cookies


When you visit our website, we automatically collect information about your device, including your IP address and how you engaged with our website during that session. We use Google Analytics, Google AdWords and DoubleClick to provide insight about our website visitors.


To improve our website.

Our legitimate interests


Sharing and disclosure of your data

We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of running our office IT systems, processing payments, and providing services to you on our behalf. We only disclose the specific data that is necessary for the third party to deliver the service, and we require them to keep your information secure and not to use it for their own purposes.

We may share data to authorities where disclosure is required by any Jersey law or regulation, where we suspect a criminal offence may have been committed, to protect our rights, property, or the safety of others.

Protecting your data

The data that we collect from you may be transferred to, and stored at, a destination in the Channel Islands or European Economic Area (EEA). We will not transfer your personal data outside these jurisdictions without your consent.

We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. We have implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, or unauthorised alteration or destruction.

Please note however that where you are transmitting information to us over email it can never be guaranteed to be 100% secure.

We will notify you promptly if we become aware of any breach of your personal data which might expose you to serious risk.

How long we store your data for

We will hold your personal data on our systems for as long as you are a guest, client, prospective client, employee or associate, and for as long afterwards as is necessary to comply with our legal obligations. For hotel guests we keep booking information for one year after your stay.

You may request an inventory of data we hold on you, and you may request for it to be removed so long as we are not legally obliged to keep it.

We securely destroy all personal and financial data once it has expired. Paper records are shredded.

When digital records are erased, an offline archive may continue to exist within our data backup library. It is our policy not to restore any individuals data for which the so called “right to be forgotten” has been exercised.

Your rights

We promise to uphold the rights provided to you as an individual under EU GDPR and the Data Protection (Jersey) Law 2018.

For more information about your rights please visit the UK ICO or Channel Islands OIC websites.

Website and Email Disclaimer

Email communications may be private and confidential, or contain privileged information, and are intended only for the use of the individual or entity who are described in the message headers and/or body. Access to the information by anyone else is unauthorised. If you are not the intended recipient (a) you are requested to inform us immediately by return e-mail and to irretrievably erase all copies of the information from your computer systems (b) you should not disclose the information to any other person (c) any dissemination, distribution or copying of the information is strictly prohibited and (d) you should not take or refrain to take any action in reliance upon the information. All attachments are scanned to remove viruses; however, we accept no responsibility for these attachments once they have left our computer network.

There is no guarantee that any email you send will be received by us, or that the confidentiality of that email will be maintained during internet transmission.

We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked. We make no warranty that this website is free from errors, inaccuracies, defects or viruses.

Contacting us

You must ensure that any information you provide to us is correct and complete. You can ask us to rectify or update your information at any time, though we may ask for proof of identity.

All enquiries related to this notice are to be directed as follows:

Telephone: +44 (0)1534 873006
In writing: Rouge Bouillon House, St Helier, Jersey, JE2 3UZ

We entered through the car park and up very dated stairs to the new reception area. Staff were very helpful but our impression was of a slightly tired hotel. This continued in the corridor to our bedroom - first floor with a balcony and sea view. The room was spotless, as was the bathroom, but both could do with updating....
Staff in this hotel were wonderful - polite, courteous, professional, and very, very, very helpful. The room and bathroom were very clean. Breakfasts - Full and Continental - had plenty of choice. With a central location - a short walk into St Helier. Guests had the use of the swimming pool and spa at the twin hotel Monteray.
Had a wonderful week at the hotel. We had an apartment. Swimming pool and gardens were fabulous. Apartment was excellent. Hotel staff were friendly and good. Maître di was a bit rude in his attitude and made a few errors towards residents. The hotel needs to update with WiFi. Jersey needs to accommodate the visitors by making the car parking...
Great hotel for all ages, indoor pool is a bonus for bad weather and the staff are very friendly and helpful! Breakfast was good if you liked cooked breakfast, although wish there was more fresh fruit. Had an evening meal there and it was lovely, which was good as the weather was particularly bad that evening and didn't go too...
Stayed here for 4 nights. Very helpful and polite staff in all areas, a credit to the Hotel! The hotel was very nice and comfortable, although a little tired looking, especially the bedroom/bathroom. Furniture was very dated and the curtains etc were rather old and faded, the shower was very difficult to set at correct temperature, however, everywhere was spotlessly...
The Royal to find it get a good map but its actually in a great spot central to St Helier , Good car parking under neath a archway to the side of the royal.the room are big enough clean an tidy our room 203 is one to stay clear of noisy in the mornings as its on a fire door...
The hotel staff were friendly and polite and helped carry our bags to our room. Although there is a lift it is accessed by stairs and so are some of the rooms. Not a problem if you are able bodied. It is part of the querkyness of the layout of the hotel which has been extended and altered over many...
I read good reviews about this hotel and am please to say that they weren't wrong. The hotel is situated about 12-15 mins from town (on St Saviours Road, use La Motte street not the Road tunnel to get into town). Firstly the staff were excellent, very friendly and welcoming and we were given a lovely reception of a cup...
Hotel is about 15 minute walk from the town centre through Millennium Park. Very friendly, attentive & helpful staff. Excellent breakfast with a very good choice. Outdoor pool area very pleasant to use after a day out.
The Monterey Hotel, in St Hellier is situated in a convenient area with just a 10 minute walk to the town and wonderful childrens' park. It had great facilities, excellent food and very friendly members of staff. The bedroom was a good size with a nice ensuite bathroom and and the indoor pool and jacuzzi was a real bonus. I...
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