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Covid-19 Updated Protocols

Our best wishes to you at this time from Jersey and Morvan Hotels.

Our Best Western Royal Hotel and the Monterey Hotel, Sure Hotel Collection by Best Western are open and continue to operate under the hygiene guidelines issued by the Government of Jersey and benefit further from the protocols required by Best Western as an International hotel brand so we look forward to providing a reassuring welcome to our guests. 

Furthermore, our Uplands Apartments are open and operating in accordance with Government guidelines. However, our other hotels remain closed at the current time. 

We thank you for your continued support and understanding.

26 Aug 2021



Arrivals / Departures

  • Contactless check in and check out available if preferred.
  • Keycards are sanitised before being issued.

F&B Standards

  • We are offering a booked table service in our restaurant for breakfast and dinner. Alternatively, you can select to take meals in your room if you prefer.
  • A new web app service allows room service ordering and contact with reception should you prefer to keep in touch remotely during your stay. Handy things such as additional pillows, toiletries and in-room dining may be ordered direct to your door.

Guestroom Amenities

  • Increase in frequency of cleaning procedures adopting new anti-covid products and approaches.
  • Each guestroom will be isolated for a period after occupation and deep cleaned to clinically approved anti-covid standards.

Lobby and Public Spaces

  • Sanitisation stations are located in convenient locations around the hotel.
  • Signage is placed around the hotel and social distancing must be adhered to.

Employee Safety Standards

  • Plexiglass screens on reception and in the bar to shield staff & guests without hiding the welcoming smile.
  • We are independently audited by Quality in Tourism using approved environmental health protocols. Our new kitemark gives added confidence so you know before you book you can sleep well again in Hotels That Care.

Morvan Hotel Group

03 July 2020
We entered through the car park and up very dated stairs to the new reception area. Staff were very helpful but our impression was of a slightly tired hotel. This continued in the corridor to our bedroom - first floor with a balcony and sea view. The room was spotless, as was the bathroom, but both could do with updating....
Staff in this hotel were wonderful - polite, courteous, professional, and very, very, very helpful. The room and bathroom were very clean. Breakfasts - Full and Continental - had plenty of choice. With a central location - a short walk into St Helier. Guests had the use of the swimming pool and spa at the twin hotel Monteray.
Had a wonderful week at the hotel. We had an apartment. Swimming pool and gardens were fabulous. Apartment was excellent. Hotel staff were friendly and good. Maître di was a bit rude in his attitude and made a few errors towards residents. The hotel needs to update with WiFi. Jersey needs to accommodate the visitors by making the car parking...
Great hotel for all ages, indoor pool is a bonus for bad weather and the staff are very friendly and helpful! Breakfast was good if you liked cooked breakfast, although wish there was more fresh fruit. Had an evening meal there and it was lovely, which was good as the weather was particularly bad that evening and didn't go too...
Stayed here for 4 nights. Very helpful and polite staff in all areas, a credit to the Hotel! The hotel was very nice and comfortable, although a little tired looking, especially the bedroom/bathroom. Furniture was very dated and the curtains etc were rather old and faded, the shower was very difficult to set at correct temperature, however, everywhere was spotlessly...
The Royal to find it get a good map but its actually in a great spot central to St Helier , Good car parking under neath a archway to the side of the royal.the room are big enough clean an tidy our room 203 is one to stay clear of noisy in the mornings as its on a fire door...
The hotel staff were friendly and polite and helped carry our bags to our room. Although there is a lift it is accessed by stairs and so are some of the rooms. Not a problem if you are able bodied. It is part of the querkyness of the layout of the hotel which has been extended and altered over many...
I read good reviews about this hotel and am please to say that they weren't wrong. The hotel is situated about 12-15 mins from town (on St Saviours Road, use La Motte street not the Road tunnel to get into town). Firstly the staff were excellent, very friendly and welcoming and we were given a lovely reception of a cup...
Hotel is about 15 minute walk from the town centre through Millennium Park. Very friendly, attentive & helpful staff. Excellent breakfast with a very good choice. Outdoor pool area very pleasant to use after a day out.
The Monterey Hotel, in St Hellier is situated in a convenient area with just a 10 minute walk to the town and wonderful childrens' park. It had great facilities, excellent food and very friendly members of staff. The bedroom was a good size with a nice ensuite bathroom and and the indoor pool and jacuzzi was a real bonus. I...
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