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Morvan Hotels: Our Core Values…….
Dear prospective guest,
Together with my team, I hope to have the pleasure of welcoming you to Jersey and to one of our hotels should you choose to visit our beautiful Island. My family has owned and operated hotels in Jersey for over fifty years. As a family, we work within our hotels every day to nurture the spirit of hospitality and an ethos of dedicated customer service. We are a true family business and hold true to our core values of friendly hotels that are professionally run.
Our Values and ‘the way we do things’:
Our Environment and Community:
Award: Our BEST WESTERN Royal Hotel has been assessed as part of the nationally recognised ‘Green Tourism Business Scheme’. We have been awarded Silver status in recognition of sustainability and green working practices. We are committed to improving our working practices further and have carried many of the procedures throughout our hotels.
We seek to act responsibly in all that we do. As examples, unlike many companies, we source our fresh fruit and vegetables from local farmers (and they are very happy about this!) and use local produce where possible to minimise food miles. Also, you may wish to note that we use many fair-trade products within our hotels. The quality products selected have received excellent feedback from our hotel guests.
Our team of People:
Award: Silver Investor In People Award – We have now been awarded the coveted Silver Investor in People accreditation for good personnel practice. Our team of staff is very much valued at Morvan Hotels and we believe that it is this care that is instrumental in achieving the service levels that you have come to expect from us.
Our Hotel Standards
Award: We have been assessed under the prestigious AA hotel grading system, having received excellent AA hotel inspection reports with high service and hospitality scores. Four of our hotels are now rated by the AA.
Award: We place great emphasis on our catering within the group and are proud to have retained our AA Rosette at our BEST WESTERN Royal Hotel following a recent inspection.
We cook fresh each day at each hotel using fresh and quality ingredients. We operate under the Scottish model ‘Cooksafe’ food safety management system, and we are HACCP compliant. Our team of chefs work closely together across the group under the direction of our executive Chef Alun Williams, who has gained experience in many UK top name restaurants and hotels during his successful career. Full English breakfast and dinner is available in all hotels.
Investment and maintenance of our hotels:
Continuous and substantial investment has taken place into the physical buildings and facilities of our family owned hotels. Put simply, we seek to provide a clean, well-maintained quality hotel environment that represents the best value for money in Jersey. For example, a recognised professional swimming pool engineer maintains water quality and swimming pool equipment, to provide you with added safety and comfort during your stay. We believe that this level of detail is important for the enjoyment of your stay with us.
BEST WESTERN and us:
Our BEST WESTERN Royal Hotel is wholly owned by us and is run by us under the brand standards set down by BEST WESTERN International. We are pleased to have this hotel brand as a part of our family business and it provides a popular choice offering International hotel quality standards and demonstrating our professional approach to hospitality.
Finally, I hope that the above information will be of help. We seek to provide a consistent, friendly and ethical approach to hospitality. This has been our approach to hospitality over many years. Should you wish to contact me personally, I can be reached via email@example.com to answer any specific questions on the way we operate our hotels. Hotel and travel bookings may be made on-line on this web site, or with your travel agent or tour operator, or with many on-line hotel accommodation suppliers. The choice is yours. Thank you for taking the time to research the way we do things here at Morvan Hotels.
MORVAN FAMILY HOTELS LIMITED
Seamus Morvan B.Sc. (Catering Administration)